NICE Investigate surpasses milestone of supporting 4 million police investigations in England and Wales with cloud-based evidence platform

A significant number of UK police forces are now using NICE’s market-leading digital evidence management solution to digitally transform the criminal justice process

PLEASANT (Nasdaq: NICE) announced today that police forces in England and Wales have used NICE Survey to handle over 4 million investigations involving millions of digital pieces of evidence. Powered by the NICE cloud Obvious platform, NICE Investigate helps police forces digitally transform the way digital evidence and investigations are handled to uncover the truth in digital evidence and close cases faster.

Chris Wooten, Executive Vice President, NICE, commented, “Solving crimes is about finding the truth, and that relies on digital evidence. But with digital evidence residing in so many different systems and locations, investigators waste a tremendous amount of time searching for, collecting, copying and analyzing it, and moving it from place to place. NICE Investigate eliminates those manual processes that slow down investigators so they can better use their time doing the job they signed up for – solving cases.

NICE Survey helps police forces around the world reduce crime and realize cost savings and efficiencies through the digital transformation of the end-to-end criminal justice process. As a one-stop solution for digital evidence management, NICE Investigate improves operational efficiency by allowing investigators to collect evidence through a single connection. NICE Investigate automatically pulls digital evidence from embedded systems into electronic records to start case building. Investigators can also electronically share digital records with the Crown Prosecution Service and other justice partners.

Benefits reported by police forces include:

  • Significant efficiency gains through automated case creation and the ability to automatically extract digital evidence from digital records. NICE Investigate also eliminates a myriad of other manual tasks involved in managing digital evidence (such as copying evidence onto CDs, DVDs, and USB sticks).
  • Save time by reducing journeys to gather evidence (a police force eliminated 4,500 weekly trips). Evidence can be collected in a fraction of the time and without requiring officers to travel.
  • Digital evidence can also be shared faster with the Crown Prosecution Service by fully digital means. One police department reported that the time it takes to share evidence has been reduced from 3-5 days to a few hours.
  • Reduced risk for victims due to earlier charging decisions and higher referral rates resulting from the ability to obtain, review and share digital evidence quickly and efficiently.
  • Better community engagement in the fight against crime by digitally transforming the way citizens and businesses share digital evidence. Over 5,500 UK businesses have registered their CCTV cameras with NICE Investigate, with a further 9,000 invited and awaiting registration.

To learn more about NICE’s digital transformation solutions for public safety and justice, visit the NICE website at click here or email [email protected] for more information.

NICE Public Security and Justice

With more than 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, transform digitally how they manage evidence and digital data from start to finish, to get to the truth faster. NICE’s Evidencentral Platform includes an ecosystem of integrated technologies that bring data together to provide a single view of truth, enabling public safety and justice agencies to do better what they do – whether to respond to incidents, investigate and build cases or prosecute crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE is also helping everyone work better together, so justice runs more smoothly from incident to court.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the world to create extraordinary customer experiences while meeting key business metrics. With CXone, the world’s #1 cloud-native customer experience platform, NICE is a global leader in self-service and AI-powered agent-assisted CX software for the contact center – and beyond. More than 25,000 organizations in more than 150 countries, including more than 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.

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Forward-looking statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. These forward-looking statements, including Mr. Wooten’s statements, are based on the Company’s current beliefs, expectations and assumptions. direction. of NICE Ltd. (the society “). In some instances, these forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “will”, “intend”, “should”, “plan”, “anticipate”. ”, “plan”, “estimate” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the Company’s actual results or performance to differ materially from those described herein, including, but not limited to, impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competetion; the successful execution of the Company’s growth strategy; the success and growth of the Company’s Cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company’s products; failure to develop and introduce new technologies, products and applications on a timely basis; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution agreements; the Company’s dependence on third-party cloud computing platform providers, hosting facilities and service partners; cybersecurity attacks or other security breaches against the Company; the effect of newly enacted or amended laws, regulations or standards on the Company and our products; and various other factors and uncertainties discussed in our filings with the United States Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the Company, see the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.